COVID-19 Protocol

We value your health and wellness and want to do our part in protecting the health of all our patients. In order to create a safe environment, strict clinic policies and protocol are in place. Please take a moment and read our plan to reduce the risk of exposure to COVID-19 while receiving massage therapy.

Preparing for your appointment:

Masks are mandatory while in the clinic space. Please bring one with you. We have a limited supply of masks available for purchase. If you are unable to wear a mask for health reasons please contact your therapist prior to your appointment to discuss options. Your therapist will also be wearing a mask for your protection.

You will receive a mandatory COVID-19 screening survey via email 24 hours prior to each and every appointment. This must be completed the day before your appointment. It will be also be done the day of your appointment by your therapist.

Your therapist will also do a daily self assessment for COVID-19 prior to coming to the clinic. Your appointment must be cancelled immediately if either the patient or the therapist presents with even mild symptoms.

Although we have taken measures to minimize risk of viral transmission within the clinic, there is still an element of risk in the treatment room where physical distancing is not possible. You will be asked to provide informed consent to receive massage therapy under these circumstances. You are welcome to ask questions at this time or at any time throughout your treatment.  

In order to keep the treatment rooms as sanitized as possible, we will not be using blankets, table warmers or heating pads. Feel free to bring a blanket from home if you prefer.

Please do not bring spouses or children to your appointment. This will facilitate social distancing in our small space. An exception will be made if you require assistance from a Caregiver or spouse.

If this is your first time to the clinic, your new patient online intake form must be completed online prior to arriving for your appointment. Our clinic will be completely paperless.

                                                              What to expect at your appointment: 

Our waiting area will be closed. Once you arrive at the clinic for your appointment kindly wait in your car or outside until your therapist phones or texts you to come in. If you do not have a phone with you we will wave you in from the clinic entrance.

Upon entering the clinic and before leaving the clinic please sanitize your hands. There will be a hand sanitizing station available in the reception area. If you prefer to use soap and water that's okay too. Hand washing must be done for a minimum of 20 seconds with soap and water. Do not touch your face at any time while in the clinic.

You will then be brought directly to your treatment room by your therapist.

Re-booking appointments and payments will be done in the treatment room if possible to reduce traffic in the reception area. Cashless payments only please.

All surfaces in the treatment room and throughout the clinic will be disinfected in between each patient with an disinfectant from the Health Canada hard surface disinfectant list known to kill the Covid-19 virus.  As always diligent hand washing procedures will be done by your therapist immediately prior to and immediately after your treatment. 

We thank you in advance for adhering to our new clinic procedures and look forward to helping you on your path to wellness!